Service Policy
Details on how the Big Brains Earning dashboard, referral links, and support are provided.
Last updated: September 2026
Dashboard access
Your dashboard is available as long as your account is active. We aim for high uptime but do not guarantee uninterrupted access — occasional maintenance or downtime may occur. We will make reasonable efforts to notify you in advance of planned maintenance that may affect access.
Referral link tracking
Referral links and coupon codes are tracked automatically when a purchase is completed on Big Brains. Click counts and sales attribution are provided as a service to help you measure performance; in rare cases of technical error, attribution may be delayed or require manual review by our team.
Account status
New accounts require email verification before becoming active. We may place an account under review, or mark it inactive, if we detect suspicious activity, fraudulent sales, or a violation of our Terms of Service. We will make reasonable efforts to contact you before taking such action where practical.
Withdrawal processing
Withdrawal requests are reviewed manually by our team before approval. Processing times may vary depending on request volume and bank transfer times. We will notify you in your dashboard once a withdrawal is approved, rejected, or paid out.
Support
Support is available via WhatsApp and email during our regular business hours. See our Support page for contact details and common topics.
Changes to the service
We may add, change, or remove features of the dashboard over time — including commission tiers, referral link capabilities, and reporting — to improve the program. Material changes that affect how you earn will be reflected in your dashboard and, where appropriate, communicated to you directly.